If you for some reason receive a product that is damaged, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Origin reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis
All Origin orders are shipped via Texas Post Xpresspost, which is secure and traceable. In the rare event that your parcel does not reach its destination or is badly damaged, we will pursue the appropriate course action including replacement of the order, or reimbursement in the form of store credit.
Origin will always ship to the address used during checkout. If this address is incorrect this may result in delays in shipping as well as additional shipping fees. Origin reserves the right to charge a customer an additional shipping charge to re-ship any packages for any reason, including incorrect postal address being used at checkout.
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